Holiday Shipping and Return Policy


Order Processing Time

Due to the high volume of orders placed during the Holiday Season, there may be an additional 2-3 days of processing time for on-line orders. will not be processing orders from December 17th - 26th 2019 and December 31st 2019 - January 1st 2020. Please note we do not ship on weekends or statutory holidays.

Shipping Timelines

All necessary precautions will be taken to ensure that all orders completed prior to December 13, 2019 will be delivered by December 24, 2019. However, credit card authorization processes, erroneous shipping or billing information, rural or distant location deliveries and bad weather may cause shipping delays beyond our control.

For orders to be delivered by December 24th please refer to the shipping cut-offs below.

  • December 5 - Remote locations within Canada
  • December 13 - Standard National
  • December 14 - Standard Ontario
  • December 15 - GTA

Holiday Return Policy

All orders purchased from November 15th, 2019 - December 15th, 2019 can be returned until January 31st, 2020. This policy excludes clearance items.  All clearance items are FINAL SALE.  You can return items purchased at by using the provided prepaid return label and packing slip. will not be processing refunds from December 18th, 2019 to January 2nd, 2020.

Customer Service Center Holiday Timelines

Our call centre will be closed December 24th - 26th, 2019 and December 31st, 2019 - January 1st, 2020.

Happy Holidays.