Last Updated: February, 2018
Haggar Canada Co. and our affiliates value our customers and respect your privacy. We collect information about you in our stores and through our website connected to this policy in an effort to improve your shopping experience and to communicate with you about our products, services, contests and promotions.
This policy describes the personal information we collect about you, why we collect it, how we use it, and when we share it with third parties. Our policy also describes the choices you can make about how we collect, use, and disclose your information. If our information practices change, we will post an updated policy on our website. Substantial changes will be highlighted in the policy for a period of 30 days after posting. After this 30-day period, the changes will take effect on a go-forward basis. You can tell if the policy has changed by checking the Last Updated date that appears at the top of this policy. You can browse our site without providing any personal information, but if you choose not to provide us with certain personal information that may result in your being unable to use certain services or features offered by us.
What kind of personal information does Haggar Canada Co. collect?
We may collect personal information from you, such as your name, email address, postal address, phone number, credit card number, products purchased, date of birth, gender, and personal interests when you visit our website or one of our stores, place an order online or by phone, make an in-store purchase, save your information with us online, return an item to a store, contact us with a question or concern, or participate in a contest, promotion, or survey. We may maintain a record of your product interests and the purchases you make online or by phone and in our stores. We may combine all of this personal information with personal information about you that we acquire from our joint marketing partners, from unrelated third parties, and from our other brands.
Personal information about you is or may be stored in servers hosted in various countries, including in the United States and Canada. Haggar may also perform certain activities outside of Canada through our third party service providers. Your personal information may be subject to the laws of the countries in which it is stored or used, and those countries may have a different data protection regime than the country in which you reside and under the laws of those other countries, in certain circumstances, courts, law enforcement agencies, regulatory agencies or security authorities in those other countries may be entitled to access your personal information. By providing us with any personal information, you consent to the transfer of your personal information to other countries, such as the United States, which may have a different privacy regime from your country of residence.
How does Haggar Canada Co. use personal information?
We may use your personal information in the following ways:
- process and fulfill your order(s), including to send you emails to confirm your order status and shipment
- To process merchandise returns
- To administer and fulfill contests, loyalty programs, and other promotions and programs in which you participate
- To help us address problems with and improve our site design, products and services
- To enhance your shopping experience
- To help us learn more about your shopping preferences
- To understand your shopping interests and purchasing history so that we can tailor offers and promotions to you
- For our internal business purposes, such as to analyze trends and statistics, for audits, to develop new products, to enhance our websites, to improve our services, to identify usage trends and to determine the effectiveness of our promotional campaigns
- To protect the security or integrity of our websites and our business
- To contact you if necessary regarding your transactions with us, changes to our terms, conditions, and policies and/or for other administrative purposes
- With your consent (express or implied) when required, to communicate with you and to send you information by email, postal mail, telephone, text message, or other means about our products, services, contests, and promotions, unless you have directed us not to contact you with promotional communications
Does Haggar Canada Co. share personal information about me?
We may share your personal information in the following ways:
- Service Providers. We engage service providers who manage our customer information and perform services on our behalf, such as fulfilling promotions, sending communications to our customers, conducting surveys, processing credit cards , fulfilling your requests, or helping prevent, detect and investigate fraudulent or suspicious activities and transactions. We require that our service providers appropriately protect personal information and use it only to provide services to us. These service providers are or may be located in the following countries: Canada or the United States.
How do I access or change personal information?
You can contact us to request access to or more information about the use of personal information or to ask us to change, update, delete and/or suppress personal information. Please note that certain personal information may be exempt from such access, correction, deletion or suppression rights pursuant to local data protection laws. We will respond as required by applicable law. Further, if we provide functionality on our website that permits you to set up an account on the site, you may log into your account to access and change your personal information.
You must clearly indicate: the information that you wish to have changed; the information that you wish to have suppressed from our database; or the limitations you wish to put on our use of your personal information.
How do I make choices about personal information?
Haggar Canada Co. wants to communicate with you only if you want to hear from us. If you prefer not to receive promotional information, such as information about special offers and sales events, from one or more of our brands, you can let us know by contacting our customer service or by following the “opt out” instructions provided in promotional emails sent to you.
Please be sure to include your full name and the email address you used when you registered with or made a purchase from our brand(s). If you ask us to remove your name and address from promotional lists, we will maintain your name in a “do not contact” file in order to honor your request. It may take up to 10 days to process your email request and 6-8 weeks to process your postal mail request, during which period you may continue to receive communications from Haggar Canada Co.
If you change your mind, you can start receiving promotional communications from us again by signing up when you visit our website or when you enter a sweepstakes or contest, or by contacting customer service.
How does Haggar Canada Co. collect and use non-personal information?
Non-personal information is information that does not identify you. It may include information you have provided to us such as demographic data, for example, your gender, birthday, and personal interests. Non-personal information also includes aggregate information, for example, using personal information to calculate the percentage of our customers who like a particular brand.
When you visit our website, Haggar Canada Co. collects information that may include your MAC address, your computer type, screen resolution, OS version, Internet browser, IP address (as further described below), cookies (as further described below), pixel tags, web beacons, and other similar technologies (as further described below) to better serve you with more tailored information and facilitate your ongoing use of our websites.
Haggar Canada Co. may use non-personal information and share non-personal information with other third parties for any purpose. Haggar Canada Co. may combine non-personal information with personal information, such as combining your geographic location with your name, but if we do this the information will be treated by us as personal information for so long as it is combined.
How does Haggar Canada Co. collect and use IP addresses?
Your IP address is a number that is automatically assigned to your computer by your Internet Service Provider (ISP). This number is logged automatically in our server log files whenever you visit our website, along with the time of your visit and the pages that you visited. Collecting IP addresses is standard practice on the Internet and is done automatically by many websites.
We may use IP addresses for the same purposes for which we use personal information, as well as for calculating website usage levels, helping diagnose server problems, and administering our websites and your use of our websites including providing opportunities to you and fulfilling your requests and purchases. Except where otherwise required by law, we treat IP addresses, server log files and related information as non-personal information.
How do I know personal information about me is secure?
We do our best to provide you with a safe and convenient online experience. We have in place physical, electronic, contractual, and managerial safeguards to help protect the security and privacy of your personal information from unauthorized access, acquisition or disclosure. When you enter your personal information on our websites, we use Secure Sockets Layer (SSL) technology to protect your personal information as it is transmitted to us.
Unfortunately, no data transmission over the Internet or data storage system can be guaranteed to be 100% secure. Please do not send us sensitive information through email. If you have reason to believe that your interaction with us is no longer secure, you must immediately notify us of the problem.
What is “phishing”?
“Phishing” is a scam designed to steal your personal information. If you receive an email that looks like it is from us asking you for your personal information, do not respond. We will never request your password, user name, credit card information or other personal information through email.
What about links to other websites?
How long do you retain my information?
We will retain your personal information for the period necessary to fulfill the purposes outlined in this policy unless a longer retention period is required or permitted by law.
How do I contact you?
If you have any questions or complaints about Haggar’s personal information handling practices, or to make choices about receiving promotional communications, to update or change personal information about you in our databases or to request that we delete or suppress your personal information, please contact Haggar Canada Co. by email, telephone, or postal mail as listed below.